Deliver business value through Right and Fast partnership
Quality Analyst - I
The GCE Quality Analyst-I is responsible for the creation of RMA
after validating the returns requests. Also Quality Analyst-I has to determine
root cause and work with OE-Team Manager to perform root cause corrective
action to eliminate the reoccurrence of systemic disputes.
Primary responsibilities include:
Handling the Return
request cases, validating and creation of RMA.
the customer calls (Out-bound).
the customer queries.
on EWN/create EWN
Take ownership of SFDC case on a daily basis and
drive resolution in a timely manner.
Take a proactive approach in notifying and
providing status to the customer, internal business teams & sites.Proper Case Management in SFDC.
University Graduate with 3 + experience in the industry
Experience in Order Management & Quality process/Tools
Experience in tools like Sales Force Dot Com and SAP
Previous experience on Quality teams/ QC is an added advantage.
Web savvy; strong PC & associated software skills viz. MS Office
Good communication skills (spoken & written) with neutral English accent. Good customer care skills.
Willingness to work in night shifts is mandatory.Additional Information
Location:HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli, Sarjapur Marathahalli Outer Ring Road, Bangalore, KARNATAKA 560103 IND
Honeywell Aerospace Overview
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.