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Honeywell Quality Analyst in Bangalore, India

Deliver business value through Right and Fast partnership

Quality Analyst - I

The GCE Quality Analyst-I is responsible for the creation of RMA

after validating the returns requests. Also Quality Analyst-I has to determine

root cause and work with OE-Team Manager to perform root cause corrective

action to eliminate the reoccurrence of systemic disputes.

Primary responsibilities include:

Handling the Return

request cases, validating and creation of RMA.

Handling

the customer calls (Out-bound).

Resolving

the customer queries.

Action

on EWN/create EWN

Take ownership of SFDC case on a daily basis and

drive resolution in a timely manner.

Take a proactive approach in notifying and

providing status to the customer, internal business teams & sites.Proper Case Management in SFDC.

Qualifications/Education/Skill

set requirements:

University Graduate with 3 + experience in the industry

Experience in Order Management & Quality process/Tools

Experience in tools like Sales Force Dot Com and SAP

Previous experience on Quality teams/ QC is an added advantage.

Web savvy; strong PC & associated software skills viz. MS Office

Good communication skills (spoken & written) with neutral English accent. Good customer care skills.

Willingness to work in night shifts is mandatory.Additional Information

  • Category:Customer/Product Support

  • Location:HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli, Sarjapur Marathahalli Outer Ring Road, Bangalore, KARNATAKA 560103 IND

  • Nonexempt

  • Honeywell Aerospace Overview

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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