Join a team recognized for leadership, innovation and diversity
As a Technical Support Engineer you will provide reliable technical assistance to internal and external customers. You will provide professional coverage for the Honeywell Voice Solutions Technical Support Center. You will focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will troubleshoot problems and work toward resolution to address customer needs. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Be part of a team that is solving complex technical problems for the customer in a 24x7 support environment, including participating in on call rotations.
Drive timely responses to customer demands by supporting the coordinating efforts of different teams
Build business acumen while learning to address customer's technical needs
20 Facilitate issue identification and analysis
20 Investigate and resolve technical issues
20 Track requests resolution
20 Build relationships with customers
20 Develop and share knowledge
1 or more years in a technical role, preferably product support
Hands-on experience in programming or scripting
Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology
Knowledge of relational database management systems (Microsoft SQL Server or Oracle) and structured query language (SQL)
Knowledge of both client and server operating systems (Android, iOS, Windows Server, Linux)
Understanding of networking fundamentals and protocols and familiarity with wireless networking
Understanding of distributed systems, SAAS, cloud computing
Experience and knowledge of the Vocollect voice solution
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Investigate and resolve technical issues – 50%
Facilitate issue identification and analysis – 30%
Develop and share knowledge – 10%
Test products & software – 10%
Exempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .
If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.
Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.