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Honeywell Technical Support Engineer in Bonifacio Global City Taguig, Philippines

Technical Support Engineer

Join a team recognized for leadership, innovation and diversity

As a Technical Support Engineer you will provide reliable technical assistance to internal and external customers. You will provide professional coverage for the Honeywell Voice Solutions Technical Support Center. You will focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will troubleshoot problems and work toward resolution to address customer needs. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer in a 24x7 support environment, including participating in on call rotations.

Drive timely responses to customer demands by supporting the coordinating efforts of different teams

Build business acumen while learning to address customer's technical needs

20 Facilitate issue identification and analysis

20 Investigate and resolve technical issues

20 Track requests resolution

20 Build relationships with customers

20 Develop and share knowledge

WE VALUE

1 or more years in a technical role, preferably product support

Hands-on experience in programming or scripting

Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology

Knowledge of relational database management systems (Microsoft SQL Server or Oracle) and structured query language (SQL)

Knowledge of both client and server operating systems (Android, iOS, Windows Server, Linux)

Understanding of networking fundamentals and protocols and familiarity with wireless networking

Understanding of distributed systems, SAAS, cloud computing

Experience and knowledge of the Vocollect voice solution

Experience in the industry is preferred

Excellent interpersonal and verbal & written communication skills

Strong continuous improvement mindset, strong leadership impact

Experience with Salesforce.com and SharePoint

Demonstrated experience with Knowledge Management & Call Center Management

Summary:

Investigate and resolve technical issues – 50%

Facilitate issue identification and analysis – 30%

Develop and share knowledge – 10%

Test products & software – 10%

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Exempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD48830
  • Category: Customer/Product Support
  • Location: 32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila PHL

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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