Join a team recognized for leadership, innovation and diversity
The Customer Satisfaction Program Leader will report to the QMS & Business Compliance Manager in HPS Business Operations organization. This is a global role responsible for Customer Satisfaction Survey process to support Honeywell Corporate strategic policy to improve customer touch point experience in all HPS processes. The Customer Satisfaction Program Leader will play a key role in managing the customer satisfaction surveys program transaction and support for corporate survey at PMT SBG level. This role will be responsible for driving the overall Customer Satisfaction Survey by working closely with a small team to generate individual survey questionnaire, appropriate tools to collect, record and dissect survey data to support individual SBUs and geographical areas.
Identify survey improvement actions and track progress to provide feedback for business.
50 Participate in audits
25 Assist and train personnel
25 Perform audits
YOU MUST HAVE
Exempt Performance Materials and Technologies
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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