Honeywell Customer Service Assistant- French in Bucharest, Romania

Customer Service Assistant- French

Design solutions to drive safe living and quality of life

Provides support for EMEA customers by handling customer queries / complaints related to repair activities and circuit. Initiates and receives direct customer contact on repairs and advanced services. Provide administrative support for our customers, management and the repair center by using internal tools (SAP, MS Office, Outlook, SFDC, phone system, etc). Must possess a thorough understanding of customer requirements for support as well as the customer's priorities.

Principal Responsibilities

  • Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction.
  • Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs
  • Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
  • Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution.
  • Administrate/Expedite notifications, orders, monitor through to completion
  • Work closely with depots / repair centers and other departments to ensure repairs and orders are processed in a timely manner.

    40 Processing Returns

    30 Customer Invoicing

    30 Prepare Forecast Reports

YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field.
  • Fluency in English (written and spoken) + French
  • Basic Knowledge of operating in Microsoft Office
WE VALUE
  • An attention to detail
  • 1.5 years minimum experience with Honeywell culture and systems;
  • Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience);
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Relocation Provided
ADDITIONAL INFORMATION
  • Job ID: HRD51402
  • Category: Customer/Product Support
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .

If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.

Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.