Honeywell Customer Service Assistant in Bucharest, Romania

Customer Service Assistant

Design solutions to drive safe living and quality of life

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portofolio of accounts they bring the customers, sales and business operations together. They are responsible for commercial and operational activities as part of the Order-To-Cash process: validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Principal Responsabilities

  • Timely gather all relevant info to accurately respond to all customer queries related to: product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), leadtimes, minimum order quantity and/or value
  • Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
  • Validation and order entry of customer purchase orders within defined target
  • Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion etc)
  • Covers order scheduling according customer specific requirements as well as internal stock availability
  • Set up, document and maintaining the order entry process for assigned customers
  • Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximizerevenue
  • Constantly facilitates removal/mitigation of roadblocks by proactively imvolving all parties to solve any issues that might arise between order entry and invicing
  • Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog

    40 Processing Returns

    30 Customer Invoicing

    30 Prepare Forecast Reports

YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field.
  • Business fluent in written and spoken English, other European languages represent a plus
  • + 3+ years Customer Support experience
WE VALUE
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req175056
  • Category: Customer/Product Support
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .

If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.

Terms & Conditions | Privacy Statement © 2017 Honeywell International Inc.