Deliver business value through Right and Fast partnership
1. Job purpose
A Service Project Manager is responsible for services business growth through delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a cross functional team to ensure successful on time and on budget service projects completion, managing project scope and change, and reporting the current and future performance of all assigned projects.
Key responsibilities include daily engagement and teaming with customers, project team members, sales and marketing, project operations, factories, and management to ensure customer satisfaction, excellence in delivery, overall project performance, and accurate forecasting and reporting for all assigned projects.
2. Primary responsibilities:
·Represents Honeywell in all customer interactions in a professional manner that is consistent with Honeywell values.
·Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations and ensure project engineers observe and operate both Honeywell and customer safe systems of work, complying with all legislation.
·Manage assigned control systems service projects to appropriate Global Project Management (GPM) and ISO procedures to ensure scope is delivered on time, on budget and with high customer satisfaction.
·Manage technicians, engineers, and other personnel involved with assigned service projects
·Control projects within required performance criteria (cost, schedule, quality, customer satisfaction etc.)
·Work and lead service sales pursuits where appropriate with sales and service to manage scope and promote and deliver project change orders as appropriate
·Follow all internal Honeywell processes for reporting project progress and accurate revenue and margin forecasts to management. This includes monthly project reviews as appropriate on percent of complete (POC) service projects and ensure performance to forecast.
·Be responsible for billing the customer as per the contract and to insure that all payments are collected in a timely fashion
·Be a fixer overcoming limitations and finding solutions to problems thinking out of the box, showing agility, sense of urgency and resilience
3. Principal Networks & Contact Links
·Direct manager (PM cluster leader)
·Field service manager
·Regional Service Business Manager
·Proposal and estimating engineers/specialists
·Direct and End Customers
4. Supervisory Responsibilities
·Provide direction to personnel assigned to work on project scope.
·Expected span of control 1-4 personnel assigned to project scope.
5. Geographic Scope & Travel Requirements
·Typically assigned to a country, may support projects outside country based on skills & expertise. Travel is required to meet customers and project team members.
·Intensive travelling to site within local country and North Africa countries
6. Key Performance Measures
-Growth (c/o volume)
-Compliance (Policy & GPM)
50 Ensure projects are on or ahead of schedule
30 Maintain project meeting minutes and distribution
10 Implement and monitor project schedules
10 Assemble project closeout documents and warranties
* Education Required *
·Bachelors Degree Engineering or equivalent, Electrical or electronic
2. Work Experience Required
·6 years of industry experience with process controls
·3 plus years of experience in Honeywell Distributed Control Systems
·Experience leading and managing remote teams in a Multinational environment
·3-5 years technical management experience
·5 years plus PM experience
·MS Project / Primavera experience
·Experience with Project scheduling tools and experience using earned value progress tracking systems
·Proven client scope and contract negotiations experience
·Track record of business and industry success
3. Technical Skills & Specific Knowledge Required
·PMP certification a plus
·Total Plant Configurator
·Ordering system and upgrade software
·Honeywell detailed control systems experience: Experion, TPS, TDC 3000, C200, C300, FSC, SM including understanding of various software upgrades, Cybersecurity, Virtualization
4. Behavioural Competencies Required
·Excellent interpersonal skills
·Excellent customer handling skills
·Ability to multi-task and prioritise work
·Self motivated and able to work with minimum supervision
·Demonstrates a high level of planning & organisation skills on a daily basis
·Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach on a daily basis
·Highly self aware, recognising the impact of approach and behaviours on peers, direct reports, customers and other internal and external contacts
·Ability to lead a team without formal reporting lines
·Demonstration on a daily basis of a high level of personal integrity
·Demonstration of the 12 Honeywell Behaviours
·Willingness to work outside office hours and on weekends and bank holiday if the required for successful project execution.
5. Language Requirements
·Fluent in French and English
Exempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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