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Honeywell Sr Customer Service Assistant in Bucharest, Romania

Sr Customer Service Assistant

Join a team recognized for leadership, innovation and diversity

Honeywell is the leader in gas detection, fire systems, personal protective equipment, building controls, home comfort and security, scanning and mobility. Our products and solutions give customers the ability to capture more and better data faster and across a wireless landscape, improve productivity, safety and security, drive better decision making and reduce costs. We are at work in 150 million homes, 10 million buildings, 5,000 industrial facilities and hundreds of gas and electric utilities worldwide. People are our ultimate differentiation. Bring your passion to a fast paced and professional work atmosphere.

Responsibilities:

  • Assist customers and sales representatives with any request/ inquiry or complaint through the system to resolution
  • Administrate/ Expedite notifications, orders, monitor through completion
  • Keep Supervisor/ Senior/ Coach and District/ Regional Service Managers apprised of potential problems
  • Work closely with depots/ repair centers and other departments to ensure that repairs and orders are processed in a timely manner
  • Resolve tickets in the agreed time
  • Chronological case management of SalesForce.

    40 Processing Returns

    30 Customer Invoicing

    15 Prepare Forecast Reports

    15 Administrative Support

YOU MUST HAVE
  • Basic PC operating skills
  • Basic knowledge of operating in Microsoft Office
  • Fluency in English (written and spoken)
  • Good interpersonal and communication skills
  • Flexible and motivated.
WE VALUE
  • Attention to detail
  • A bias for action
  • A good team player
  • A commitment to discovering ways to improve service.

    How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD57360
  • Category: Customer/Product Support
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
  • Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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