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Honeywell Field Service Manager - Qatar in Doha, Qatar

Field Service Manager - Qatar

Deliver business value through Right and Fast partnership

ensuring that the priorities and focus areas are matched to the short, medium and long term needs of the business, and that the organisation is able to achieve its strategic growth objectives. The Field Service Manager (FSM) will directly manage the Service operations and actively work with the Sales organization to drive the Services business growth and profitability with superb customer satisfaction and safety record. Reporting to a Lifecycle Services and Solutions (LSS) Manager Service Operations (Service Business Manager-SBM), the FSM is responsible for directly leading a team of Supervisors, Service Engineers & Technicians. The FSM is responsible for the overall delivery of the support services to customers. The FSM will rely on a support structure at various levels within the LSS organization and adhere to global standards and processes.

Responsibilities

  • Lead a team of Field service specialists (Engineers and Technicians) dealing with complex technical equipment and highly sophisticated range of products/services.
  • Ensure the organisation can achieve its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the defined geography.
  • Act as spokesperson and figurehead for the LSS business (and HPS where applicable) in the assigned geography to promote Honeywell's name and capabilities

    20 Lead Team Activities

    20 Develop And Report Performance Metrics

    20 Develop And Report Performance Metrics

    20 Lead Continuous Improvement Projects

    20 Train and mentor field service technicians and Engineers

YOU MUST HAVE
  • Bachelor's degree / equivalent, with significant experience in the field, or Master's degree / equivalent, with some experience.
  • Strong knowledge of the Automation industry with proven service management / supervision experience
  • Demonstrated business acumen including financial planning, budgeting and negotiation skills
  • Experience of operating in a complex international / matrix organisation, with relatively independent and remote locations
WE VALUE
  • Previous industry experience
    • Excellent communication skills
  • Demonstrated ability to influence at varying levels across the organization
  • Demonstrated ability to operate independently
  • Ability to use experience to appropriately apply the established standards
  • Demonstrated ability to effective manage a team
  • Previous customer service experience

    Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD60882
  • Category: Customer/Product Support
  • Location: Al Whada Street 391,Amwal Tower,5th fl., Al Wassar Area 61, P.O. Box: 63757, Doha, AD DAWHAH QAT
  • Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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