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Honeywell Field Service Leader in Gurgaon, India

Design solutions to drive safe living and quality of lifeThe

purpose of this position is to lead the local service organization to deliver

best in class services to exceed customer expectations and deliver planned

financial performance. Develop skills, information and management discipline

necessary to deliver services in a timely manner at planned gross margins

leveraging HBS tools, processes and best practices.

Managing a portfolio of contracts within the location. To lead a team of Field

Service Supervisors and Field Service Technicians in partnership with Honeywell

sub-contractors to deliver planned and reactive maintenance service in

compliance with contract KPIs, SLA's and Honeywell and Customer requirements.

Typical services covered are:

BMS Controls

Chillers

Fire alarm and detection systems

Security and access control systems

Water treatment

Experience in building

services. Thorough knowledge of field service operations and financial

processes.

Supervisory knowledge with demonstrated ability to lead a team.

Organizational Skills - The ability to prioritize tasks and deal with lots of

conflicting priorities at any one time.

Presentation Skills - The ability to present both internally and externally

when required.

Financial Skills - The ability to understand financial data at contract level

and identify appropriate actions indicated by variances to ensure key metrics

are achieved.

Operational Analysis – The ability to obtain relevant information on

operational issues from multiple sources, think broadly about those issues and

recognize trends/possible cause-effect relationships.

Decision Making - The ability to make considered and effective decisions and

take clear action to address issues.

Execution - The ability to mobilize resources and develop and implement action

plans / control mechanisms to achieve desired results and deliver on

commitments.

Risk Management - The ability to understand the implications and assess the

appropriate degree of acceptable risk and take actions to minimize risk.

Customer Relationship Management - The ability to build and maintain effective

relationships with customers based on trust and mutual understanding.

Change Leader - The ability to embrace change and guide the team through

periods of change in a positive and proactive way.

Delegation - The ability to achieve results through the transfer of decision

making authority and task accountability to appropriate direct reports setting

clear time scales and deliverables and providing ongoing appropriate support

and feedback.

Coaching and Developing Others - The ability to enhance the performance of

individuals and teams through setting challenging performance standards,

providing constructive feedback on performance and collaboratively discussing

improvement strategies.

Influencing/Persuasion - The ability to gain other people’s buy in to a course

of action by communicating ideas with conviction, selling the benefits of the

proposal and using compelling logic.

Communication - The ability to engage employees by providing relevant

information in a timely manner using clear and compelling messages and by

listening to and valuing input from employees.

Drive for Results - The ability to demonstrate energy and determination to

achieve results and improvement by overcoming obstacles, remaining effective

despite setbacks and challenging current thinking.

YOU MUST HAVE

  • Bachelor's degree in engineering, or equivalent. Some experience in the field and team handling

WE VALUE

  • Previous industry experience

  • Excellent communication skills

  • Demonstrated ability to influence at varying levels across the organization

  • Demonstrated ability to operate independently

  • Ability to use experience to appropriately apply the established standards

  • Demonstrated ability to effective manage a team

  • Previous customer service experience

Additional Information

  • Category:Customer/Product Support

  • Location:One-HON-UTC-5F-L , Sushant Lok Phase I, Sector 43, Gurgaon, HARYANA 122002 IND

  • Exempt

  • Honeywell Educators @ Space Academy

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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