Design solutions to drive safe living and quality of lifeThe
purpose of this position is to lead the local service organization to deliver
best in class services to exceed customer expectations and deliver planned
financial performance. Develop skills, information and management discipline
necessary to deliver services in a timely manner at planned gross margins
leveraging HBS tools, processes and best practices.
Managing a portfolio of contracts within the location. To lead a team of Field
Service Supervisors and Field Service Technicians in partnership with Honeywell
sub-contractors to deliver planned and reactive maintenance service in
compliance with contract KPIs, SLA's and Honeywell and Customer requirements.
Typical services covered are:
Fire alarm and detection systems
Security and access control systems
Experience in building
services. Thorough knowledge of field service operations and financial
Supervisory knowledge with demonstrated ability to lead a team.
Organizational Skills - The ability to prioritize tasks and deal with lots of
conflicting priorities at any one time.
Presentation Skills - The ability to present both internally and externally
Financial Skills - The ability to understand financial data at contract level
and identify appropriate actions indicated by variances to ensure key metrics
Operational Analysis – The ability to obtain relevant information on
operational issues from multiple sources, think broadly about those issues and
recognize trends/possible cause-effect relationships.
Decision Making - The ability to make considered and effective decisions and
take clear action to address issues.
Execution - The ability to mobilize resources and develop and implement action
plans / control mechanisms to achieve desired results and deliver on
Risk Management - The ability to understand the implications and assess the
appropriate degree of acceptable risk and take actions to minimize risk.
Customer Relationship Management - The ability to build and maintain effective
relationships with customers based on trust and mutual understanding.
Change Leader - The ability to embrace change and guide the team through
periods of change in a positive and proactive way.
Delegation - The ability to achieve results through the transfer of decision
making authority and task accountability to appropriate direct reports setting
clear time scales and deliverables and providing ongoing appropriate support
Coaching and Developing Others - The ability to enhance the performance of
individuals and teams through setting challenging performance standards,
providing constructive feedback on performance and collaboratively discussing
Influencing/Persuasion - The ability to gain other people’s buy in to a course
of action by communicating ideas with conviction, selling the benefits of the
proposal and using compelling logic.
Communication - The ability to engage employees by providing relevant
information in a timely manner using clear and compelling messages and by
listening to and valuing input from employees.
Drive for Results - The ability to demonstrate energy and determination to
achieve results and improvement by overcoming obstacles, remaining effective
despite setbacks and challenging current thinking.
YOU MUST HAVE
Previous industry experience
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
Demonstrated ability to operate independently
Ability to use experience to appropriately apply the established standards
Demonstrated ability to effective manage a team
Previous customer service experience
Location:One-HON-UTC-5F-L , Sushant Lok Phase I, Sector 43, Gurgaon, HARYANA 122002 IND
Honeywell Educators @ Space Academy
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.