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Honeywell Technical Support Specialist in Hyderabad, India

Technical Support Specialist

Deliver business value through Right and Fast partnership

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support

Build business acumen while learning to address customer's technical needs

50 Customer facing experience

50 Experience with Salesforce.com and SharePoint

YOU MUST HAVE
  • Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
WE VALUE
  • Customer facing Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Some experience with a variety of the businesses product programming languages

    Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
  • Continued Professional Development
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD55500
  • Category: Customer/Product Support
  • Location: Lot 115 (P),Nanakramguda Village,, Serilinganpally Madndal, RR District, Hyderabad, TELANGANA STATE 500019 IND
  • Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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