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Honeywell Sr Technical Support Specialist in Independence, Ohio

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Provide reliable technical assistance to external customers with energy management systems and building automation controls. You will provide professional coverage of Technical Support Help Desk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Key Responsibilities

  • Facilitate issue identification and analysis

  • Investigate and resolve technical issues

  • Track requests resolution

  • Provide technical training

  • Build relationships with customers

  • Test products & software

  • Develop and share knowledge

YOU MUST HAVE

  • High School Diploma, or GED

  • Minimum of 1 year of IT or technical industry troubleshooting experience

  • Minimum of 1 year of experience working directly with customers in person or over the phone

WE VALUE

  • Experience in the industry is preferred

  • Bachelor's degree in Management, Computer Science or a technology related discipline

  • Good interpersonal and verbal & written communication skills

  • Strong continuous improvement mindset, strong leadership impact

  • Significant customer service experience

  • Demonstrated experience with Knowledge Management & Call Center Management

  • Good administration skills

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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