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Honeywell Customer Consultant Airport in Kuala Lumpur, Malaysia

Customer Consultant Airport

Driving Infinite Possibilities Within A Diversified, Global Organization

As a Service Solution Advisor, you will be meeting airport customers, conducting site surveys, understand business drivers, challenges, KPIs and develop opportunities meeting that meet customers’ needs. You will be responsible for managing multiple pursuits and work with Account Managers, Sales Leader, and DFSL/FSS/FSL in the assigned region. Candidate will be serving as the expert for Airports Service.

To be successful you will need to be very well organized, have sound project management skills, and be able to work within a team and across a functional organization.


•Support the team in Design & Estimation of all Service proposals

•Sell service contracts, service projects, spots, spares to existing non-contracted accounts and/or new accounts

•Continuously identify new sales opportunities and focus on providing consultative support by building value propositions for Airports Service Business.

•Understanding and articulation of the value that Honeywell brings from a Service perspective

•Engage with customers in a consultative way while exploring their needs and tailoring value to meet these needs.

•Identify and close on leads in existing and new accounts

•Communication of the customers’ needs and requirements within the HAB organization

•Delivery of the high-quality proposal packages on time and in line with Honeywell standards of quality

•Provide accurate technical solutions for all proposals related to service

•Work closely with Service Leader, CoE and R&D team to produce the best technical solution

•Support AM team during customer visits related to technical solutions, bids and presenting new technologies

•Work closely with sales teams in understanding and assessing customer’s requirements

•Facilitate the support required across different functions to gather the quality engineering estimates / proposals to support proposals

•Assistance to AM team with creating highly professional technical and commercial proposals suitable for presentation to customers

•Select the proper combination of hardware, software, equipment, materials and services that will deliver the highest value to the customer while supporting overall Honeywell business objectives

•Support of Project Managers, when requested, in the calculation of costs and sell prices for service project change orders

•Proposals include technical scope, commercial estimates, deliverable, schedules, deviations, assumptions and terms and conditions and other variables to meet customer requests and expectations. All proposal work must be completed according to Honeywell professional standards

•Participate in obtaining Sub contractor & vendor quotes

•Responsible for driving estimate quality, accuracy and timely production

•Self-sufficient and capable of estimating own jobs

•Comply with all required policies

•Comply with Health & Safety Policies

Key Deliverable:

•Orders and margin above set quota in support of Annual Operating Plan

•Service conversion from installed base

•Service conversion from new accounts

•Accurate opportunity pipeline

•Estimating accuracy – deviation

•Accurate forecast of orders and growth opportunities

•Customer specific pursuit plans and annual customer facing business reviews


25 Provide Market Intelligence

25 Report Business Activities

25 Meet Business Plans

25 Engage with Channel Partners

  • B.Tech/BE degree in Electrical, Electronic and Communication Engineering from a reputed University
  • More than 7 years working experience are required with Airport Business
  • Working Knowledge of Airports Solutions / Products. i.e, AGL: Airfield Ground Lighting), CMS (Control and Monitoring System), VDGS (Virtual Docking Guidance System)
  • Excellent PC skills including strong MS Word, Excel, PowerPoint and Outlook Knowledge
  • Good verbal and written communications skills
  • Significant Sales experience
  • Prepare Technical Specs, Compliance Statements and Submittals in line with the highest Honeywell Standards
  • A working knowledge of existing hardware installations and upgrade requirements with current technology
  • Knowledgeable of new products and technologies applicable to the airside market
  • Should possess the knowledge to Design and engineer all the above-mentioned systems and do estimation for the same with the help of others;
  • Ability to work in a fast-paced, highly matrix environment
  • Good interpersonal and presentation skills
  • An ability to take initiative and work with limited direction
  • Ability to influence across a broader organization

    Careers at Honeywell - Engineering

  • Continued Professional Development
  • Job ID: HRD58438
  • Category: Sales
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WILAYAH PERSEKUTUAN 59200 MYS
  • Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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