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Honeywell Customer Service Supervisor in Kuala Lumpur, Malaysia

Customer Service Supervisor

Driving Infinite Possibilities Within A Diversified, Global Organization

Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Help Honeywell be the customer's top choice by supervising an effective Customer Service Organization

Build up your business acumen while learning to address customer needs

Drive efforts to solve complex problems for the customer

20 Manage Returns

20 Customer Billing Coordination

20 Review Forecast Reports

20 Order Processing

20 Team Management

YOU MUST HAVE
  • Bachelor's degree, or equivalent. Some experience in the field.
WE VALUE
  • Significant experience applying best practices in Customer & Product Support
  • Excellent organization skills
  • An ability to train others
  • An ability to direct and motivate a team
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

    Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD61019
  • Category: Customer/Product Support
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WILAYAH PERSEKUTUAN 59200 MYS
  • Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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