Honeywell Field Service Engineer (Fire) in Leicester, United Kingdom

Field Service Engineer (Fire)

Join the industry leader to design the next generation of breakthroughs

Purpose of the Job

Provide support to all customers’ technical enquiries. To resolve either complex hardware/software customer issues that arises from using equipment supplied by Honeywell fire systems. Managing both external and internal customer expectations.

Principal Responsibilities

  • To provide contact for all customer technical enquiries, against KPI’s and quick resolutions.
  • Attend site to investigate/resolve site product issues
  • Deliver specific product training (where requested)
  • To utilize knowledge databases and Support Literature, with the aim of resolving low to medium level technical support calls.
  • Accurate call logging is essential as well as the ability to carry out performance & statistical analysis.
  • Develop, maintain and improve relationships with customers by providing fast, efficient call handling, escalation and resolution.
  • Participate and contribute to meetings and other company events across the organisation dealing with technical information outside the normal daily duties.
  • Interface with other departments (R&D, Customer Service, Quality and Sales) to resolve routine queries, escalating problems if necessary.
  • To show willingness to train and learn new product information as a business growth requirement.

Principal Networks & Contact Links

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.

Be the face of Honeywell to with end-users, peers, and competitors in a conference setting

Learn end-to-end product and solution development and delivery of Honeywell products and solutions

Become a technical expert for complex Honeywell solutions/product offerings

95 Educate customer and field technicians

5 Continuous improvement activities

We are looking for:

  • Knowledge of electronics
  • Experience with in a Fire Technical Support role or similar/ Commissioning engineer
  • Knowledge of Fire systems (Requirement of Morley and or Notifier )
  • Great communication skills.
  • Strong team player that is capable of working independently
  • IT Skills required for product and customer data management, analysis and reporting., MS Excel, MS Word, MS Powerpoint, SFDC experience is desirable

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Exempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req176313
  • Category: Customer/Product Support
  • Location: 140 Waterside Road Hamilton Industrial Park, Leicester, LEICS LE5 1TN GBR

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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