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Honeywell Sr. CX Management Professional in Morris Plains, New Jersey

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Our people are committed to each other and to the realization of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognized for your passion to perform.

Our Honeywell Building Technologies business unit, based at our Atlanta, GA, are currently seeking a Customer Experience Program Management Professional to join their team. In this role you will collate Voice of the Customer (VoC) feedback and metrics, across the United States and Canada to review business performance and drive improvement initiatives as necessary.

Reporting directly to the Senior Customer Experience Management Professional, your key responsibilities will include:

· Directly contacting customers to understand issues and provide support.

· Consolidating VoC data and working with business leader across North America to improve customer satisfaction.

· Participating in process design and improvement initiatives, ensuring customer experience is central to the design process.

· Supporting the implementation of the customer experience Management Operating System and ensuring compliance across North America.

· Acting as the main contact point across North America for VoC training and support.

· Managing or supporting global initiatives within the customer experience space.

Key Experience & Capabilities:

· Proven experience managing improvement programs with internal stakeholders.

· Well-versed in interacting with all managers at all levels of an organization.

· While not essential, previous exposure to customer experience will be highly regarded.

YOU MUST HAVE

  • Bachelor’s Degree

  • 3+ years of experience in a customer service background role that is results driven

  • 3+ years of relevant experience in customer direct interaction and

  • 1+ Program management experience

WE VALUE

  • Program management

  • Ability to multi-task and remain calm under pressure

  • Determination to exceed customer expectations and take ownership of issues

  • Ability to work collaboratively in a team environment

  • Influencing skills

  • Organizational agility

  • Ability to handle problems through to completion

  • Excellent telephone mannerisms

  • Good communication, both verbal and written (English). Other languages will be a plus

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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