Honeywell Customer Service Assistant (German Speaking) in Motherwell, United Kingdom

Customer Service Assistant (German Speaking)

Join a team recognized for leadership, innovation and diversity

Customer Services Assistant (German Speaking)

Motherwell

Why you would want this role?

Honeywell Home and Building Technologies helps homeowners stay connected and in control of home comfort, security, fire systems, and air and water purification. We help building owners and occupants ensure their facilities are safe, comfortable, and sustainable. Our products and technologies are installed in more than 150 million homes and 10 million buildings worldwide.

What are we looking for?

A fantastic opportunity has become available within Honeywell Home & Building Technologies, and we are currently looking for a German Speaking Customer Service Assistant. The successful individual will report be a key member of our Customer Service team based in Motherwell, Scotland.

The Customer Service Assistant will be responsible for dealing with queries from our German customer base, both written and verbal, in an efficient and effective manner.

The German Customer Service team operate on two shift patterns, either from 6:30am until 3pm, or from 7am until 4pm, Monday to Friday.

What will you be doing every day?

The Account Administrator Partner Channel is primarily responsible for managing the relationship with customers within the Partner channel, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:

  • To take individual responsibility for a number of Trade & Partner customer account
  • To handle and answer all incoming phone calls from customers
  • To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
  • To handle and resolve customer complaints timely and in a professional manner.
  • To direct any requests and unresolved issues to the designated internal resources.
  • To follow up customer orders with internal departments on time and update customers proactively
  • To communicate and coordinate with internal departments
  • To record details of actions taken
  • To follow up on customer interactions
  • To escalate issues to the Team Leader or Management level on time.
  • To support other Customer Care team roles when required/requested.
  • To support projects and process improvements to increase customer satisfaction and productivity

    25 Processing Returns

    25 Customer Invoicing

    25 Prepare Forecast Reports

    25 Order Processing

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What skills and experience do you need?

  • You must have extensive and demonstrable experience within a customer support or customer service background.
  • You must be able to speak and write German fluently.
  • Experience of dealing with high volume of incoming calls.
  • Any other languages will be beneficial
  • Full driving license and own transport would be advantageous

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req176321
  • Category: Customer/Product Support
  • Location: Newhouse Industrial Estate, Block 1A, Motherwell, LAN ML1 5SB GBR

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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