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Honeywell Sr Field Service Engineer in Muscat, Oman

Join a team recognized for leadership, innovation and diversity

The role of Sr Field Engineer is to support the LSS business to drive the Services business growth and profitability with superb customer satisfaction and safety record. Responsible of the delivery of the support services to customers respecting global standards and processes. Understand customer needs and resolve issues through technical knowledge, knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customer.

Focuses on Customer growth and development and identifies service business opportunities in the customers’ installed base.

Principal Responsibilities

  • Safety: meet the Corporate , customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)

  • Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)

  • DCS and Industrial Safety Systems augmentation / Upgrade projects engineering and onsite execution.

  • System upgrades and modifications (Installation/configuration/implementation & commissioning) of DCS, Foundation Fieldbus, Safety Systems, PLC, SCADA. Integration of 3rd party DCS Systems or SCADA products to meet customer specifications.

  • Project Materials ordering, tracking, receipts and invoicing requisitions.

  • Material Delivery Schedule updates to customers

  • Maintain the customer equipment to the required standard: regularly performs preventive maintenance and promptly intervene on maintenance needs

  • System diagnosis: Diagnosis, troubleshooting, Maintenance and escalation for rectification of issues for timely closure of service requests.

  • Quality of delivery: Deliver promptly against service request, respecting agreed timing

  • Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing.

YOU MUST HAVE

  • Bachelor degree in engineering (engineers) – specialization Instrumentation & control / Electronics / Industrial Automation

  • Extensive years relevant work Experience for Sr Field Service Engineer / valid work experience for Field Service Engineer

WE VALUE

  • Knowledge of electronic systems – DCS and ESD (installation / configuration / implementation / project Engineering)

  • Understands project life cycle from requirements to delivery

  • Understanding of the cost structure of service agreements and make appropriate cost effective decisions

  • Basic knowledge of project management skills: able to use project documentation

  • Project Materials ordering, tracking, receipts and invoicing requisitions.

  • Material Delivery Schedule updates to customers

  • Hands on Experience on DCS and Industrial Safety Systems augmentation / Upgrade projects engineering and onsite execution.

  • Work experience on Process Automation System commissioning, upgrades and modifications (Installation/configuration/implementation & commissioning).

  • Integration of 3rd party DCS Systems or SCADA products to meet customer specifications.

  • TUV certification in case of a Safety systems engineer profile.

Additional Information

  • Category:Customer/Product Support

  • Location:1814 Sayh Al Malih Street Qurum, Muscat, OMAN 114 OMN

The Future is What We Make It

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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