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Honeywell CRM Program Manager in Phoenix, Arizona

Join a team recognized for leadership, innovation and diversity

The CRM Program Manager for the C&PS Global Customer Experience (GCE) organization will report to the Sr. Director, Customer Experience Transformation, and will be responsible for supporting the implementation of the CRM strategy for order management and customer service. The CRM Program Manager will implement and coordinate the operational aspects of ongoing CRM projects and assess project issues/develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives. The CSR Program Manager will also serve as the Subject Matter Expert in CRM reporting, analytics, Salesforce (SFDC) dashboard and list view design and governance, break fix support, and CRM enhancement prioritization and MOS.

Key Responsibilities

  • Project Management

  • Facilitate Team Alignment

  • Data Analytics and Reporting

YOU MUST HAVE

  • Bachelor's degree in Business, Information Systems, or related field required

  • 3 or more years of related or applicable experience

  • Must be a US Citizen due to contractual requirements

WE VALUE

  • Business analysis skills with the ability to create and document business requirements

  • Working knowledge of call center technology tools, concepts, practices and procedures, especially Salesforce.com

  • Experience with other contact center technologies, like call routing, call recording and workforce management

  • Experience leading change management initiatives

  • Strong program management skills, analytical abilities and financial acumen

Additional Information

  • Category:Customer/Product Support

  • Location:1944 E Sky Harbor Circle, Phoenix, AZ 85034 USA

  • Exempt

  • Must be a US Citizen due to contractual requirements.

Honeywell Aerospace Overview

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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