Join a team recognized for leadership, innovation and diversity
Global Customer Experience Excellence Leader for Voice – need broad business experience with strong operations. Directly /Indirectly lead Voice CEE team of 50 employees globally – technical and customer support teams including Renewals. Partner closely with hub leaders and CEE functional leaders to drive CEE strategies within LOB. Leader will identify ways to improve the customer experience and establish strong customer relationships and develop strategies to drive improved customer satisfaction. Position will lead and influence cross functional teams to improve customer communications and the overall customer experience as well as customer satisfaction metrics.
Leads the deployment of customer experience initiatives for Voice LOB
Builds strong relationships with partners / strategic customers
Build business acumen / provide mentor-ship for customer facing interactions
45 Line Of Business' customer advocate within the CS teams
35 Dispatch any queries, escalations, prioritize LOB improvement initiatives
20 Routes customer feedback from/to LOB
Exempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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