Customer Business ManagerJoin a team recognized for leadership, innovation and diversity
In an effort to reinforce the EMEAI Airlines Customer Business Team (CBT), we are presently looking for a leader with a proven track record who will play a key role in the execution of the CBT’s strategic objectives both in the short term as well as in the long term.
The successful candidate will be the Customer Business Manager (CBM) responsible for managing a portfolio of key aftermarket customers within the EMEAI region and specifically focused on the Central Eastern European region. Additional customers may be added to this portfolio as key growth initiatives come to fruition.
Leadership / Relationship
Develop professional relationships with customer senior leadership, decision-makers, stakeholders, and influencers
Thoroughly understand the customers’ business and strategic direction in order to identify opportunities that profitably grow Honeywell’s business
Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences
Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs)
Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance / grow the customer business
Deliver on AOP and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance
Drive with the credit-and-treasury-services team a timely accounts receivable process with 95% or better alignment to payment targets
Support the Finance team with a timely and accurate detailed forecasting MOS in order to support the SRO process.
In partnership with C&PS, baseline as necessary Operator Support Improvement requirements (issue characterization, root-cause-and-corrective-actions, & targets) and facilitate successful execution of the associated plan
Business Development (Pursuits / Sales / Growth)
Drive new business
Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business
Provide guidance on complex pursuits, capture short-cycle orders, lead / support retrofit-modification-upgrade opportunities, and facilitate contracts finalization
Deliver on year-over-year growth, profitability, and win rate objectives
Act as a decision point for marketing, pricing, capturing, and contracting new customer business
Identify Opportunities, Manage and Plan Accounts
Negotiate and Close
Articulate and Deliver Value Proposition
Manage Momentum Through the Sales Cycle
YOU MUST HAVE
Bachelors’ degree in engineering, business or operations or equivalent.
Previous business experience, including but not limited
to business management, engineering, sales, operations, finance,contracts, customer support
Green belt certification
Fluent in English
Masters Degree or MBA
Previous customer business leadership experience
Black Belt certification
Proven track record of effective customer management and interface
Working knowledge of business and financial fundamentals (ex. profit-&-loss analysis, investment analysis, balance
sheet, pursuit financials summary)
M&PM, sales, engineering, ISC, and C&PS
As an Equal Opportunity Employer, Honeywell is committed to a diverse workforce
Location:V Parku 2325/16, budova 8, 2.&3.p., Prague, PRAHA 14800 CZE
How HON is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.