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Honeywell Meter Support and Software Engineer II in Raleigh, North Carolina

Join a team recognized for leadership, innovation and diversity

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings sustainable and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

At Honeywell, we’re transforming new ideas into extraordinary products, services, and customer experiences for our customers. Dynamic, inspiring people, working on inspiring, innovative technologies are the norm here. The same real passion for innovation that goes into our products also applies to our practices that shape our future. Join us to be a #futureshaper. The work you perform will have a critical impact on the safety, reliability, productivity, and efficiency of industrial manufacturing & processing.

Be part of a team that supports, configures, and fixes advanced, electric, “smart” meters, firmware, and large-scale, metering software systems within Honeywell’s Smart Energy business. You will be an integral team member that works to keep our many utility customer’s critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness. Are you highly creative? If so, our team members are transforming how we support our customers, and we want to include you on the journey.

Key Responsibilities:

  • Customer Support via web portal, phone, and email

  • Diagnose complex hardware and firmware problems or configuration issues

  • Answer customer technical questions regarding electric meter operation, configuration, and firmware programming

  • Configure and program “smart” electric meters

  • Test solutions

  • Work with Engineering to seek out problems, drive solutions and improvements back into products

  • Document common solutions, procedures, tips, and tricks in Knowledge Base articles


  • Bachelor's degree

  • 3+ years' experience working with electric metering

  • 5+ years of experience working in a customer service environment


  • Bachelor’s degree in Engineering or Computer Science preferred

  • Electrical knowledge and background preferably involving power systems

  • Strong troubleshooting/debugging skills

  • Understanding of hardware and software configuration and growth management

  • Ability to communicate to both technical and non-technical audiences

  • Effective communicator with good listening skill

  • Diverse teamwork

  • Quick thinker and eager to learn

Additional Information

  • Category:Engineering

  • Location:208 South Rogers Lane, Raleigh, NC 27610 USA

  • Exempt

  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Performance Materials and Tech

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.