Deliver business value through Right and Fast partnership
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Leading Timely processing through to accurate resolution of customer disputes which come into the Business in a variety of ways including surface mail; fax and electronic mail
Investigating and resolving all queries where possible and escalating appropriately
Liaise with customers and varied departments within the Business including Sales; Distribution; Finance; Technical and Commercial
Allocate and prioritize work to achieve KPI’s and service levels across Dispute Management.
Build and maintain relationships with all key stakeholders and internal/external customers to improve customer experience
Monitor, report on and respond to customer complaints.
Identify trends of disputes and establish root cause to work with other areas of the Business to reduce volumes and drive continuous improvement
Proactively communicate key information/risks to service to Manager – Dispute Management & key stake holders
Engage in all activities relating to the deployment of the Honeywell Operating System (HOS)
To raise awareness and drive compliance with company HS&E policy
YOU MUST HAVE
High school diploma. Experience in the field. / Bachelor degree' s
A broad knowledge of principles and best practices in (customer service)
Excellent team and communication skills
An ability to take initiative and work with limited direction
An ability to influence at the operational level
Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Location:Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI 78260 MEX
The Future is What We Make It
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.