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Honeywell Disputes Resolution Specialist in San Luis Potosi, Mexico

Deliver business value through Right and Fast partnership

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities

  • Leading Timely processing through to accurate resolution of customer disputes which come into the Business in a variety of ways including surface mail; fax and electronic mail

  • Investigating and resolving all queries where possible and escalating appropriately

  • Liaise with customers and varied departments within the Business including Sales; Distribution; Finance; Technical and Commercial

  • Allocate and prioritize work to achieve KPI’s and service levels across Dispute Management.

  • Build and maintain relationships with all key stakeholders and internal/external customers to improve customer experience

  • Monitor, report on and respond to customer complaints.

  • Identify trends of disputes and establish root cause to work with other areas of the Business to reduce volumes and drive continuous improvement

  • Proactively communicate key information/risks to service to Manager – Dispute Management & key stake holders

  • Engage in all activities relating to the deployment of the Honeywell Operating System (HOS)

  • To raise awareness and drive compliance with company HS&E policy

YOU MUST HAVE

  • High school diploma. Experience in the field. / Bachelor degree' s

  • English proficiency

WE VALUE

  • A broad knowledge of principles and best practices in (customer service)

  • Excellent team and communication skills

  • An ability to take initiative and work with limited direction

  • An ability to influence at the operational level

  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Additional Information

  • Category:Customer/Product Support

  • Location:Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI 78260 MEX

  • Nonexempt

  • The Future is What We Make It

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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