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Honeywell Professional Technical Support in San Luis Potosi, Mexico

Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

  • Facilitate issue identification and analysis

  • Investigate and resolve technical issues

  • Track requests resolution

  • Provide technical training

  • Build relationships with customers

  • Test products & software

  • Develop and share knowledge

YOU MUST HAVE

  • Bachelor's degree / equivalent, or High school diploma with significant relevant experience.

  • Javascript / HTML knowledge

WE VALUE

  • Customer facing experience

  • Experience in the industry is preferred

  • Excellent interpersonal and verbal & written communication skills

  • Strong continuous improvement mindset, strong leadership impact

  • Experience with Salesforce.com and SharePoint

  • Demonstrated experience with Knowledge Management & Call Center Management

  • Good administration skills

  • Some experience with a variety of the businesses product programming languages

Additional Information

  • Category:Customer/Product Support

  • Location:Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI 78260 MEX

  • Exempt

  • HON SPS - Connected Supply Chain

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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