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Honeywell Sr Customer Service Assistant in San Luis Potosi, Mexico

Driving Infinite Possibilities Within A Diversified, Global Organization

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

  • Processing Returns

  • Customer Invoicing

  • Customer Service

  • Administrative Support

  • Order Processing

  • Data entry


  • High School Diploma, or equivalent. Some experience in the field.

  • English proficiency


  • An attention to detail

  • A bias for action

  • An ability to work in a team

  • A commitment to discovering ways to improve service

  • An ability to work with limited direction

  • SAP experience

  • Microsoft office experience

Additional Information

  • Category:Customer/Product Support

  • Location:Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI 78260 MEX

  • Nonexempt

  • The Future is What We Make It

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.